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Field Service Engineer - X-Ray

Field Service Engineer "

We are the largest independent X-Ray distributor in West Michigan. Over the past 48 years, we have provided products and services to thousands of customers throughout the State of Michigan. We feature and are the exclusive reseller of Hologic Digital Mammography equipment in the State of Michigan.

We offer full benefits including Profit Sharing, 401k W matching, tremendous healthcare package, vacation, holidays, etc.

Responsible for the installation and service of X-Ray equipment (mammography, digital mammography, gen-rad,) which include electrical, mechanical and software components.

Essential Duties and Responsibilities
Establish and maintain a high level of customer satisfaction with products, support and service
Complete all remedial service actions, standard system checks, and required hardware and software upgrades
Assist other Field Engineers as necessary
Maintain a good customer service reputation
Complete and submit all required paperwork on time and accurately
Provide feedback concerning product performance anomalies encountered in the field, and make recommendations for service improvements
Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned
Manage inventory, keep accurate records, and return unused and failed parts promptly
Promote service contract offerings and assist the Sales Representatives in selling service agreements to customers within your assigned territory
Manage the assigned territory in an organized fashion
Perform PMs on time, provide expeditious on-site response and minimize equipment downtime
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required
Must be a self-starter, able to travel and work independently with minimal supervision
Experience with Mammography equipment preferred
Must be capable of multi-tasking, setting priorities and scheduling work activities
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments
Willing to work flexible hours and overtime on short notice
Position requires the ability to be on call after normal working hours
Depending on location, position may require frequent overnight travel
Must have reliable transportation, possess a valid drivers license, and carry adequate auto insurance
High degree of mechanical aptitude
Excellent communications skills, both written and verbal are required
Associates Degree or equivalent in electronics, computer science or related technical discipline is preferred.
2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred
Specialized Knowledge
Strong computer literacy
Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred
Additional Details
Must be able to lift a minimum of 50 pounds

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Carlos Fortunato, Service Engineer

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